FAQ

Updated 2 weeks ago by Nicole Green

  1. 1. How will I know when my order is ready for pickup? What time can I get it?
    1. We will text and email you when the order is ready. This is a pilot program, so for now 2pm-6pm are our dedicated pick-up hours. Stop by our building in Hilliard, Ohio to get the order! In case you didn't catch our address, it's 3700 Lacon Rd., Hilliard, Ohio, 43026.
  2. Are services other than screen printing available?
    1. No we will only be screen printing our products for the time being. But we do have many services within screen printing that will satisfy any design you need! --> link to the 6 services
  3. How can I make sure I'm ordering the right sizes?
    1. We provide a variety of brands at Shirt Ninja. To make sure you're ordering the right size in the brand you're designing on, check the sizing chart under the specific brand. --> link to helpdocs for sizing
  4. What happens if my design doesn't turn out as expected? Is there a return policy?
    1. If there was a mistake on our end we are more than happy to take care of it! Let us know if you find a quality issue and we will take action. 
  5. Are the colors shown on the designer the only ones I can order?
    1. Yes - the colors shown with each t-shirt style are what we have in stock. Those are the color available that allow us to provide such quick service!
  6. Am I able to rush my order?
    1. Shirt Ninja is extremely fast - no need to rush your order! We're basically a rush service, but better. We're lighting fast without the extra cost. 
  7. Can I use my own original design?
    1. Yes, if that art is appropriate and gets approved. We do have templates available for use. 
  8. What are my payment options?
    1. We've decided credit cards are the only form of payment that complements our super-fast service. 
  9. Can you deliver my order to me?
    1. We don't do delivery, but this service is available to anyone willing to drive to pickup their order. Columbus customers have an advantage here - we're right in your backyard!

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